FAQ's
🛍️ Orders & Products
Q1: How do I place an order?
Browse our collections, select your desired perfume, add it to the cart, and proceed to checkout. You’ll receive an order confirmation via email or SMS.
Q2: Are your perfumes original?
Yes, we only sell 100% authentic, original perfumes sourced directly from authorized distributors or brands.
Q3: Do you sell testers or decants?
We offer testers and decants (sample-sized bottles) for select perfumes. These are clearly labeled and often come without retail packaging.
Q5: Can I return or exchange a perfume?
Due to hygiene and safety reasons, opened perfumes cannot be returned. However, if the item is damaged, incorrect, or defective, please contact us within 48 hours of delivery.
🚚 Shipping & Delivery
Q6: Do you deliver across Qatar?
Yes, we deliver across all cities and towns in Qatar including Doha, Al Wakrah, Al Khor, and more.
Q7: How long does delivery take?
Standard delivery within Qatar usually takes 1–2 business days. You will receive tracking details once your order is shipped.
Q8: Do you offer same-day or express delivery?
Yes, same-day or next-day delivery is available in selected areas. Extra charges may apply.
Q9: Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking number via SMS or email.
💳 Payments
Q10: What payment methods do you accept?
We accept:
Cash on Delivery (COD)
Q11: Is it safe to shop on your website?
Yes. Our site uses SSL encryption and secure payment gateways. Your data is protected under Qatar's Personal Data Privacy Protection Law.
❓ Support & Contact
Q16: How do I contact customer support?
You can reach us via:
WhatsApp: [Insert number]
Email: [Insert email]
Live chat on our website
Instagram/Facebook DM
We typically respond within 1–3 hours during working hours.
Q18: Can I cancel or modify my order?
Orders can be canceled or changed only if they haven’t been processed or shipped yet. Contact us immediately if you need changes.